Sprint Advising Employees to Remain Mum on iPhone
If you ask the Wall Street Journal, the iPhone is coming to Sprint in October. This sounds great, but if you were to ask a Sprint employee, you just might get a different answer, or no answer at all. We’ve received an internal memo providing employees with details on how to address customer questions about Sprint getting the iPhone. The memo advises employees not to speculate about Sprint getting the iPhone and even suggests the classic “no comment” response to external questioning. Employees are allowed to acknowledge the Wall Street Journal’s reports and if push comes to shove, they can direct customers to Sprint’s newsroom site.
If you ask us, this type of defensive practice only pours gasoline on top of this fiery rumor. This doesn’t confirm that Sprint is getting an iPhone, but the memo does not advise employees to deny the rumors either. If the recent claims weren’t true, why not tell your employees that the claims are false or to advise customers that these are only rumors? This generic approach makes us think something is definitely going on. In the meantime we’ll continue to keep an eye on this as more develops.