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Sprint Internally Addresses Carrier IQ

Posted In Featured, News - By Mark Hearn On Monday, December 5th, 2011 1:42pm PST With 4 Comments

Naturally with Sprint and Carrier IQ making headlines across the web, the Now Network has issued an internal memo advising their employees how to field customer inquires about the now popular software. Loaded with cookie cutter answers, the communication advises Sprint reps to “assure customers that Sprint is committed to respecting and protecting the privacy and security of each customer’s personally identifiable information and other customer data.”

The memo also goes on to reinforce that Sprint does not and cannot record messages, photos, videos and other device related customer content. Of course if all else fails, they’ve been advised to refer you to Sprint’s privacy policy, which explains how information is collected to monitor network performance. It’s good to see Sprint readying their employees, but with the recent barrage of Carrier IQ coverage in the media, something tells us that this scripting will see some fine tuning in the days to come.

About - Mark is the founding father of SprintFeed. He is a nerd's nerd if ever such a thing existed. His love affair with the Now Network started with the release of the Treo 600 back in 2004 and has been going strong ever since. Highly opinionated and somewhat eccentric he shares his ramblings about his network of choice here at SprintFeed.

  • Rwalford79

    Regardless why they use this program, it is still a violation of privacy and wiretapping since it gives Sprint the ability to know where a device is, how its operating, and what issues a person may have, completely outside the fact the program can and does log every piece of information to and from the phone, even if Sprint doesn’t access that portion, they are still liable of that portion was hacked and looked at. This is also a blatant violation of the 4th Amendment as this program constitutes a search and seizure without warrant, simply again, because the program logs private data.

  • http://www.facebook.com/damonross1987 Damon Ross

    None of that is true because if you use the Sprint service, you signed a contract waiving certain privileges and rights which are explained in your contract and the privacy policy it links to. Yes it does log everything, but they aren’t liable if it’s hacked because they took every conceivable precaution to prevent it from happening and they waive their own liability for that in the contract as well.

    It also doesn’t violate the 4th amendment because no one accesses that information or even gives it to the police *without* a warrant. Every cell phone company has a “Special Task Force” department that logs all your info, but no one can access it til they receive a verified warrant.

  • http://pulse.yahoo.com/_IKXMQNLU6HMIIF3WVN32RYQQWA Anonymous

    blah blah blah privacy, blah blah. seriously, what are they gonna do with your info if they even care to look at it? which they don’t. Most people’s lives are so boring that what would be the point. So much worry over nothing significant.

  • WinstonRandle

    My EVO 4G ranked in last place of those phone independently tested for security weaknesses. In addition to the Carrier IQ log (which is hackable), the HTC custon rom has several weaknesses which can be used by a hacker. Once in the hacker can and will access the CIQ log file. Does HTC or Sprint care about the EVO 4G weaknesses? The answer lies in thier actions to date, ZERO. Don’t count on either for EVO 4G support as all they care about is themselves, I will look forward to the IPHONE 5. Somebody please tell HTC to turn the lights out when they leave!