Sprint Ranks Second in Customer Service in J.D. Power and Associates Study, Scores Number One on the Web
A recent report from customer service research group J.D. Power and Associates has ranked Sprint second in customer service among the major U.S. wireless carriers. This study is based on the response from 9,098 wireless customers that contacted customer care in the past six months. In addition to snagging silver, the Now Network struck gold in the web arena, ranking number one in online satisfaction.
For those of you that don’t believe in contracts, Sprint also scored big in the survey’s prepaid review. Virgin Mobile USA ranked the highest in non-contract wireless service providers, with Boost Mobile coming in second. Though this is quite the accomplishment, some of you may or may not agree with these findings and we’d definitely like to hear your thoughts. Feel free to use the comments below to share your recent customer service experiences with the house that Hesse built.